This privacy policy applies to all members using the 97bd9 platform. By creating an account or using our services on 97bd9, you agree to the terms outlined in this policy.
What Information We Collect
97bd9 collects two types of information from members — data you provide directly, and data collected automatically.
Information you provide directly:
- At registration: name, mobile number, email address, and date of birth
- During KYC verification: national ID or passport details and photo
- Payment details: bKash/Nagad/Rocket number and transaction information
- Information and messages provided when contacting customer support
Automatically collected information (gathered by the system):
- Device information: device type, operating system, and browser type
- Connection data: IP address, login time and location
- Usage history: games played, betting history, and pages visited
- Information Collected via Cookies and Similar Technologies
97bd9 never collects unnecessary data. Only what is required to provide our services and ensure security is gathered.
Why and How Your Data Is Used
97bd9 uses collected data only for specific purposes. Each piece of information has a clear reason behind it:
| Data Type | Purpose of Use |
|---|---|
| Name & Contact Details | Account creation, customer support, and sending important notifications |
| Identity Document Details | KYC verification, age confirmation, and anti-money laundering |
| Payment Information | Deposit and withdrawal processes, and records of financial transactions |
| Usage History | Platform improvements, personalized offers, and technical issue resolution |
| Device & IP Information | Security monitoring, fraud detection, and prevention of multiple accounts |
97bd9 never shares your information with third parties for advertising purposes. Personalised offers are sent exclusively through our own platform.
Sharing Information with Third Parties
97bd9 does not generally share members' personal information with third parties. However, information may be shared in the following limited circumstances:
- Payment Provider: Only the information necessary to process transactions is shared with bKash, Nagad, and Rocket.
- Game Providers: Game providers such as Pragmatic Play, Evolution, and JILI can only access game session data — not your personal identity information.
- Legal Obligations: Sharing information in response to a court order or a lawful request from a government authority is a legal obligation.
- Fraud Prevention: In cases of money laundering or serious fraud, the relevant authorities may be notified.
Outside of the above, 97bd9 does not share your information for any other reason. Your data will not be provided to any third party for commercial purposes without your explicit consent.
Cookies and Tracking Technologies
The 97bd9 website uses cookies — small text files stored in your browser that help make the platform more convenient and functional.
You can disable non-essential cookies through your browser settings. However, turning off certain cookies may limit some features of the platform. 97bd9 does not use third-party advertising or tracking cookies.
Data Retention Period
97bd9 does not retain data longer than necessary. The general policy is:
- Account Information: Retained for the duration of your active account. After account closure, data is kept for a minimum of 5 years to meet legal and regulatory requirements.
- Financial Transaction Records: Anti-money laundering regulations require retention for a minimum of 5 years.
- KYC Documents: After account closure, certain data is retained for a specified period as required by regulatory authorities.
- Customer Support Contact: Generally retained for up to 1 year after an issue has been resolved.
- Cookies & Session Data: Session cookies are deleted when you close your browser; persistent cookies last up to 12 months.
Once the retention period has expired, 97bd9 securely and permanently deletes the data.
Technical Data Security Measures
97bd9 uses multiple layers of technical measures to protect member information:
- SSL/TLS Encryption: Every connection to the website is secured with 256-bit TLS encryption, providing bank-level security.
- Data Encryption: Sensitive stored data, particularly passwords and financial information, is kept in encrypted form in the database.
- Firewall & DDoS Protection: Industry-standard firewall systems are in place to protect our servers from external attacks.
- Access Control: 97bd9 staff can only access the data relevant to their specific role. All access is logged.
- Security Audit: Regular external security audits are conducted to identify system vulnerabilities before they can be exploited.
97bd9 follows international standards for data protection. In the event of a security incident, members will be promptly notified and supported in taking the necessary steps.
Your Data Rights
As a 97bd9 member, you have the following rights over your personal data:
Right to Access
You may request to see what personal data 97bd9 holds about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Deletion
You may request deletion of your data, except where retention is required by law.
Right to Restrict Processing
You may request that the use of your data be restricted to specific purposes.
Right to Access Your Information
You may request a copy of your data in a structured, portable format.
Right to Object
You may object to the use of your information for specific purposes.
To exercise any of these rights, email us at support@97bd9.click or reach out via live chat. Where legal obligations apply, deleting or restricting certain data may not always be possible — you will be clearly informed if that is the case.
Privacy of Minors
97bd9 is intended for users aged 18 and above. We do not knowingly collect information from anyone under the age of 18.
Age is verified at registration, and confirmed again through ID during the KYC process. If a minor is found to have created an account for any reason and this comes to 97bd9's attention, the account will be closed immediately and all associated data will be deleted.
If you suspect a minor is using 97bd9, please contact our customer support right away — we will act on it promptly.
Policy Change Notifications
97bd9 may update this Privacy Policy from time to time. When changes are made:
- Members will be notified in advance of any significant changes, either via the website or by email.
- The "Last Updated" date at the top of the page will always reflect the most recent change.
- Continued use of the platform after an updated policy is published will be considered acceptance of the new policy.
If you object to any policy changes, you have the right to close your account and request that your data be deleted.
Contact & Complaints
For any questions, requests, or complaints regarding the privacy policy, please contact 97bd9:
- Email: support@97bd9.click (please write "Privacy Request" in the subject line)
- Live Chat: Available 24/7 via the website
Upon receiving a complaint, 97bd9 will respond within a maximum of 7 business days. For complex matters, it may take longer — but you will be informed in advance.
Your privacy matters to us. If you have any concerns about your data on 97bd9, do not hesitate to reach out — we are always here to help.